Company Policy
Shipping Rates
Our Mailing List
Website Changes
Photo Album
Battery Flight Time
Securely Send Us
Another Credit Card
Support Groups
Contact Us
Free Shipping on US retail orders over $75.00
Free Shipping does not include kits, engines, power supplies, heavy items, Zone 4, and oversized items.
At this time we only ship to US, US Military Bases, US Territories, and Canadian addresses.
News And Updates > Company Policy
Returned Merchandise: Any merchandise returned for a refund must be returned within 30 days of purchase. The merchandise must be unused, in its original package, and in resalable condition. We will not exchange or refund any product with a product package having "defective" or anything else written on it. Installing a servo constitutes used merchandise. Servo returns must include the complete unopened accessory package. "Topping off" a LiPo or LiFe battery with a smart charger may puff the pack and is not returnable. All returns must include a Return Information Form and a copy of the original packing list that came with your shipment. For merchandise that is not defective, you may be charged a re-stocking fee equal to our original cost of shipping. You must include a note with your return having the following information: Your order number, name, Email address, phone number, and reason for the return.
Defective Merchandise: For Hitec/Multiplex, Castle Creations, Dimension Engineering, Sig Manufacturing, and RC Electronics return defective merchandise to the respective manufacturer. Other defective products can be returned for refund or exchange under the following conditions: Merchandise must be returned unused in its original package. Do not write on the package. Installing and using a battery constitutes used merchandise. Installing a servo constitutes used merchandise. Servo returns must include the complete unopened accessory package. Any servo return with an incomplete or missing package will not be exchanged or refunded. Mechanical damage such as stripped gears, broken control horns, and cracked cases will not be covered by our 30 day warranty. Defective merchandise will only be replaced or refunded within 30 days of purchase. Defective merchandise will be replaced or refunded at our discretion.
Limits Of Responsibility: We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model. Electrical polarity must be properly observed in hooking up electrical components. Current limits must be observed with batteries, speed controllers, and electric motors. Fuses must be used with all electrical components where indicated (example: speed controllers). BP Hobbies LLC accepts no responsibility for the improper installation and use of purchased products.
Shipping: We ship most of our orders using USPS Priority Mail. Depending on your post office, shipments usually takes 3 to 4 days. For orders that are very heavy or require a large box we will ship using Fedex Ground or Fedex Home Delivery. At this time we will not ship any orders with overnight delivery. We stopped doing overnight because it is not always reliable and we prefer not to make our customers angry.
Shipping Damage Or Packages Lost In The Mail: All merchandise is shipped insured. Notify us about the damage or loss and we will start the claim process. You will then be advised of the status of your claim.
Missing And Incorrect Items In Order: Packing orders involves human interaction. Occasionally human error results in a missing or incorrect item being sent with your order. If this happens, notify us immediately (preferably by Email). We will resolve each problem on a case by case basis.
Back Orders And Out-Of-Stock Items: You cannot purchase an item on our web site unless we have it in stock. On occasion we may run out-of-stock on an item while we are the middle of filling orders on a given day. If we run out-of-stock on an item in your order we will remove that item from your order and you will not be charge. We do not keep back orders on any out-of-stock items without your permission.
Lithium Polymer Batteries: Once you receive your battery or battery pack, test it for low voltage condition before you charge or discharge the battery. There is no warranty for any Lithium Polymer battery or battery pack once you have placed it on a charger. Once you use or discharge a Lithium Polymer battery or battery pack there is no warranty. As used in R/C applications discharge rates exceed the manufacturer's specified maximum rates for these cells. Therefore, the use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and there is no warranty, expressed or implied, with respect to the capacity, life in cycles, storage, or discharge characteristics of cells in RC use, nor any other use nor aspect. We strongly suggest you follow AMA safety precautions with these cells. Since we cannot guarantee customers will follow the proper safety precautions and use an appropriate well functioning charger with the correct settings, therefore, BP Hobbies LLC assumes no responsibility for the use of Lithium Polymer battery products by our customers. Your use of this product means you accept our terms and you are fully responsible for any consequences of your use.
RCGF Warranty: The warranty is from RCGF and is not from BP Hobbies LLC. RCGF engines are for advanced modelers. You must following the instructions carefully when breaking in and operating your new engine. If you do not follow the instructions then you are fully responsible. If you feel your engine is defective we will resolve your complaint on a case by case basis. If we are authorized by RCGF we will provide you warranty replacement parts at no charge. We are no longer providing warranty repair service for RCGF engines. You will have to find someone local to do any repair work. Or, you can contact RCGF directly for having them do a factory repair. Crash damage is NOT covered under the RCGF warranty. There are no returns on any damaged RCGF engine parts.
Our Email And Privacy Policy: We do not share your private information with any other company. When you give us your Email address we do not share or sell it to anyone. We will send you an Email notification when we received your order. You will receive an Email notification when your order has been shipped. We do save your Email address in our ordering-customers mailing list. As a result of being on this list, you will receive our monthly (sometimes bi-monthly) newsletter.
Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.
Prices, product specifications, and product availability are subject to change without notice.
© Copyright 1998-2017, 2018 BP Hobbies, LLC. All rights reserved.